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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which benefits are included in HP Services value proposition for the channel partners?
A) Build revenue; Differentiate yourself; Sell more
B) Extend market reach; Maximize profitability; Strengthen customer relationships
C) Extend market reach; Grow profits; Gain recognition
D) Build customer relationships; Maximize profitability; Reward growth
2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A) 90%
B) 22%
C) 55%
D) <10%
3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
A) Dispose and Refresh
B) Deploy
C) Maintain
D) Discover and Design
4. Which statement is true about a custom service contract compared to a standard service contract?
A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
D) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D |
