HP Selling HP Personal Systems Services 2018 : HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to include the customer logo during the booting process
B) the ability to modify, validate, and test customer-supplied images
C) the ability to build new PC images per customer specifications
D) the ability to load old BIOS versions on new devices
E) the ability to protect PCs with physical anti-theft tagging

2. Which benefits are included in HP Services value proposition for the channel partners?

A) Build revenue; Differentiate yourself; Sell more
B) Extend market reach; Maximize profitability; Strengthen customer relationships
C) Extend market reach; Grow profits; Gain recognition
D) Build customer relationships; Maximize profitability; Reward growth

3. In which customer situation would you propose a services contract?

A) The customer wants to pay upfront for both hardware and services.
B) The customer uses only HP products.
C) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
D) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

4. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do your employees currently migrate their data?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) Do you have employees who travel frequently?
D) How do you manage the complexity of dealing with your devices, network, and software Issues?
E) How do you make changes to BIOS settings for the new PCs that arrive at your site?

Solutions: