Certification Path
The Avaya Aura Contact Center Implementation certification path includes only one 6202 certification exam.
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Avaya Aura Contact Center Implementation 6202 Exam
Avaya Aura Contact Center Implementation 6202 Exam is related to Avaya Implementation Professional Specialist Certification. This exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Avaya 6202 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System setup and initial configuration
|
| Agent and Queue Administration | - Agent configuration and management
|
| Routing and Call Flow Management | - Contact routing logic
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| Avaya Aura Contact Center Architecture | - Core components and system architecture
|
| Troubleshooting and Maintenance | - System monitoring and issue resolution
|
