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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Lifecycle Services Portfolio | 30% | - Device lifecycle management phases - Active Care and premium support offerings - Hardware support and warranty extensions - Configuration and deployment services |
| Topic 2: Solution Design & Value Proposition | 25% | - Assessing customer IT environment - Sustainability and device extension value - Total cost of ownership benefits - Matching services to customer needs |
| Topic 3: Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Deployment process overview - Service level agreements and governance |
| Topic 4: Advanced Sales & Consultative Selling Skills | 25% | - Identifying business pain points - Positioning lifecycle services as solutions - Customer engagement strategies |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What are the three Priority Services Packages? (Select three.)
- A. Priority Anytime Access
- B. Priority Access
- C. Priority Management
- D. Priority Access Plus
Correct Answer: A,B,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
- A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
- B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
- A. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
- B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- C. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
- D. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
Correct Answer: A 🗳️
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